Welcome to our FAQ page. Here you will find answers to the most Frequently Asked Questions. Just click on the subject related to your question.
If you don't find the answers to your questions in the FAQ, go to Contact, our Customer Service will be pleased to help you.
www.my-store.ch is a Swiss private sales website and property of DeinDeal AG.
Our site offers private sales of major brands at highly discounted prices (up to 80% off the retail price).
These sales are online for a limited time only (2 to 7 days for each sale) and offer an exclusive variety of products of the following domains: fashion items, accessories, shoes, perfumes, watches, home decoration, design, items for children, travels, fine dining, etc.
As a member of My-Store.ch, you have access to sales of major brands at highly discounted prices (up to 80% off the retail price) and receive a private invitation by e-mail before each sale starts.
You have the opportunity of buying products day and night, at home or from any computer with internet connection anywhere in the world.
www.My-Store.ch is the only Swiss private sales website in 4 languages (German, French, Italian and English), and the only one to offer video trailers that give a better insight on the brands and products sold on the website.
Registration on www.My-Store.ch is quick, easy and free of charge. You are under no obligation to purchase.
To register, just follow the steps below:
You can change your personal information at any time by clicking on "My Account.".
In the section "My Account" you will find all the information related to your personal data, profiles, orders, credit vouchers and "friends." You can check your account information and change it at any time.
Before each sale, you will receive an invitation to the private sale, sent by e-mail. The invitation will inform you about the date, time and items on sale.
There are two ways to access the sales on www.My-Store.ch:
As soon as your order has been shipped, we will send you an e-mail confirmation, along with an itemized list of your order.
It is also possible to track your last orders in the section "My account", all details will be listed here. If you click on "My orders" in the section "My account", you can see a detailed description of your orders as well as their status.
Your order can have one of two statuses:
Once your order has been shipped, you package will be delivered within approximately 4 working days.
The "My orders" tab allows you to print out the invoices for each of your orders.
Once a sale is finished, it is no longer possible to access a sale. It is therefore impossible to place an order.
The prices listed on the website www.My-Store.ch are given in Swiss francs (CHF), VAT included (current applicable Swiss VAT rate).
Once you have selected your products and put them in the shopping cart, go to "My shopping cart" to see a summary of your purchase.
Carefully check the information in your shopping cart. Then, choose the billing and delivery addresses as well as the type of payment card you would like to use for the transaction.
Then enter the details of your credit card. After this, you will see a final summary of your order. Confirm the transaction.
For reasons of security and ease of functioning, we only accept the following payment methods:
To ensure safe and secured payment, we use the professional electronic payment solution for payment and credit cards of Datatrans.
Commercial transactions are encrypted and secured by Datatrans' system, which is both simple and highly secure. Your credit card number will never and at no time be forwarded to us.
SSL (Secure Sockets Layer) and 3D Secure (verified by Visa and MasterCard SecurCode) security standards, as well the Industry Data Security Standard (PCI DSS) for payment cards, have been developed to guarantee the highest possible security for sending, authenticating, authorizing and storing data.
Check that your credit card type is listed in the accepted cards on www.My-Store.ch and that the credit card number you entered does not have any spaces between the numbers.
If this does not solve your problem, please contact our customer service by e-mail (see "Contact" tab on the site).
We deliver all over the Swiss and Liechtenstein territory.
All packages will be sent to the delivery address by Swiss postal mail to the delivery address you have entered in your order.
Shipping costs are indicated in the tab "My shopping cart" and are related to each sale.
In general, shipping costs 10.- Swiss francs (CHF) per purchase.
When the item is extra-heavy, it will be sent by special mail, possible extra costs will be indicated in your order.
If you are not at home when your order is delivered or if the package does not fit into your mailbox, it will be retained for you at the post office for a duration of 7 days.
Usually, your order will be delivered within 30 days.
You will be informed of the delivery date during the final steps of the purchase.
We always hope that you will be 100% satisfied with your purchase. After shipping of your package, you nevertheless have a period of 30 days to return the item. The item must be returned intact and not used.
If you want to return itmes, please go to "My Account". Click on "My orders" to see a detailed description of your orders.
Then click on the "Return an item" sub-heading. This will open a page covering the return of merchandise.
Simply select the item(s) you want to return, as well as the quantity to be returned.
Then select the return reason and confirm.
Returned merchandise that does not have a return authorization number (#NRA) from our customer service will not be accepted.
Attention: Please be informed that it is mandatory to note your complete address as well as the return address of My-Store on each parcel.
All returns should be sent to the following address:
1200 Genève Base Distribution
In case of a return in accordance with article 7 of our General Conditions, the paid price shall be refunded as follows:
- If the return is due to an error made by My-Store SA, the paid amount is refunded to the credit card used for payment. Shipping fees shall be refunded by gift voucher.
- In any other case the customer shall be offered a gift voucher. Gift vouchers are to be redeemed on the website within one year. Only the paid amount shall be refunded and promotion codes cannot be refunded or reactivated.
- Please kindly note that you will need to activate your voucher yourself upon the order transaction. Our vouchers are not activated automatically.
If you have an idea or a suggestion, please don't hesitate to write us. We are always ready to listen!
Your feedback is highly precious. Share it with us by sending an e-mail to: firstname.lastname@example.org
If you encounter a problem, please be so kind as to describe it clearly to us. The more information you give us, the easier it will be for us to assist.
Once you have sent your message, you will receive a confirmation e-mail acknowledging receipt of your request.
We always try and do our best to reply as soon as possible to any request.